Frequently asked questions
📦 1. How do you package plants for shipping?
We take extra care when preparing your plants for their journey. Each plant is securely packaged to help protect the foliage, soil and roots during transit. We carefully choose our packaging and packing methods based on the plant and its size, so your new jungle friend arrives safely and ready for its new home.
⏰ 2. When will my order be shipped?
Orders are generally packed and shipped Monday to Wednesday to help avoid plants sitting in postal facilities over the weekend. Once your order has been shipped, you'll receive tracking information so you can keep an eye on its journey.
🌿 3. Will I receive the exact plant shown in the photos?
When a listing states “Plant pictured is the plant you will receive,” yes! You'll receive that exact plant. For listings with multiple plants available, the photos may represent the general size and appearance you can expect, and the product description will let you know.
🌱 4. What happens if my plant arrives damaged?
While we carefully package every order, plants are living things and can sometimes experience a little stress during transit. If your plant arrives damaged or you have any concerns, please contact us as soon as possible with photos of the plant and packaging so we can assess what happened and help you out.
💚 5. How do I care for my new plant?
Every plant is different, so we recommend checking the care information provided on its product page before choosing where to place it. When your plant arrives, give it some time to settle into its new environment rather than immediately repotting or making major changes.
🚚 6. Do you ship Australia-wide?
Yes! We ship our plants across Australia where permitted. Due to state and territory biosecurity and quarantine requirements, we're unable to ship plants to certain states and territories, including areas with strict plant quarantine restrictions.
🏡 7. Do you offer local pickup?
Yes! Local pickup is available for selected products from Adelaide, South Australia. If a product is available for pickup, you'll see the option at checkout or on the product listing.
🍃 8. Are your plants propagated by Ivy Jungle?
Many of them are! 🪴 A number of the plants in our collection have been propagated from our own mother plants. We love being able to grow and share pieces of our own jungle with yours.
🔔 9. Will you restock sold-out plants?
We often do! If a plant is sold out, you can join the restock notification list where available and we'll let you know when it's back. Some rare or one-off plants may not return, so if you see something you've been eyeing, don't wait too long!
💌 10. Can I request a particular plant?
Absolutely! If there's a particular plant you're looking for, feel free to get in touch with us. We can't promise we'll always be able to find it, but we're always happy to hear what you're searching for.
✨ 11. Can I combine multiple orders?
If you've placed multiple orders and would like them shipped together, contact us as soon as possible with your order numbers. If the orders haven't already been packed or shipped, we'll do our best to combine them and help save on postage where possible.
💞 12. What should I do when my plant arrives?
Give your new plant some time to settle in! 🪴 Carefully unpack it, remove any packaging around the foliage and place it somewhere suitable for its light requirements. A little movement or leaf stress after travelling is completely normal. Avoid repotting immediately unless there's a specific reason to do so.
🐾 13. Are your plants safe for pets?
Plant toxicity varies between species, so we recommend checking the individual product listing before purchasing if you have pets or young children. Where we have relevant toxicity information available, we'll include it in the product details.
💧 14. Do your plants come in pots?
All of our plants are supplied in their grow pots, unless otherwise stated in the product description. Decorative pots shown in photos aren't necessarily included, so be sure to check the individual listing for what's included.
🍂 15. Why does my plant look different from the photos?
Plants are living things, so every plant is naturally a little different. New leaves, growth patterns and variegation can change over time. For listings where you'll receive the exact plant pictured, we'll clearly state this in the product description.
❓ 16. What if I have a question about my order?
We're always happy to help! The easiest way to reach us is via email - hello@ivyjungle.com.au. Please include your order number where possible so we can find your order and help you as quickly as possible.