Return Policy

Hey there, plant parent! While we don’t offer returns on change of mind, we understand that accidents can occur during transit.

On the rare chance that your plant has been damaged, Ivy Jungle is here to help you fix it.

First things first, take a deep breath and assess the situation. Is it just a few leaves that got a little bruised? Or is it a more serious injury? Remember, plants are resilient creatures. If it's a minor boo-boo don't fret! Your plant will bounce back in no time. Just give it some tender love and care, and it'll be back to its vibrant self before you know it.

Now, if your plant's injury is more severe shoot us an email at hello@ivyjungle.com.au within 24 hours of receiving your order, and we'll chat about sorting out a return or replacement! We will require photos of the product in question, plus photos of all packaging so we can see the issue.  If we don't hear from you within that time, congrats, your leafy pal is officially adopted!